The LiftSeat Guarantee
You can count on LiftSeat for safe, reliable and comfortable toileting assistance. Our patented LiftTekTM Core Assistive Technology --the science supporting LiftSeat -- ensures optimal support throughout the sit-to-stand motion path. Our advanced, heavy-duty electric motor will deliver years of smooth, silent assistance. That's why your LiftSeat powered toilet lift is backed by our 100% satisfaction guaranteed promise.
Under our 100% Satisfaction guarantee policy, you will have 15 days to evaluate the functionality of the LiftSeat, the proper fit of the LiftSeat in your space, and to ensure the product meets your expectations. If you are not completely satisfied with the product, it can be returned to LiftSeat for a full refund, with no restocking fee and no return freight cost.* If you are satisfied with the LiftSeat, remove the tamper-proof seal and begin using our product for toileting. For hygienic reasons, the LiftSeat cannot be returned if the tamper-proof seal is broken and has been used for toileting.
In order to receive a credit for the full purchase price, all returns must meet the following conditions:
- LiftSeat was not utilized for toileting.
- Tamper-proof tape on the LiftSeat top plate must be intact.
- LiftSeat must be in new condition, e.g., no scratches, no damaged parts, no missing parts, no indication of usage.
- LiftSeat must be returned in its original packaging and per the packaging instructions provided by LiftSeat. New LiftSeat packaging can be purchased by calling customer service.
*LiftSeat cannot reimburse for any custom orders, special shipping requirements or expedited shipping charges.
To review our product warranty, please refer to page 20 of the LiftSeat Owner’s Manual.
LiftSeat Product Support
Need another copy of the LiftSeat Independence II/IV Owner's Manual? Download the PDF
To arrange for a product return, questions about our return policy, and product support questions, please contact LiftSeat at
2001 Midwest Road
Oak Brook, IL 60523
Phone: (630) 282-1738
Toll-Free: (855) 875-7123
Fax: (630) 672-7778
If you prefer, please use our online contact form.